General

GAIA Cosmo Hotel Yogyakarta is highly committed in protecting the privacy of all our customers and providing the best service to our customers and web visitors. Our general Terms and Conditions herein together with the Privacy Policy, Bookings & Cancellations Policy, Fee Schedule & Hotel Schedule, and booking confirmation issued by GAIA Cosmo Hotel Yogyakarta shall constitute a legal binding contract between you and GAIA Cosmo Hotel Yogyakarta.

In these Terms and Conditions, the word “we” or “us” means GAIA Cosmo Hotel Yogyakarta and its employees, managers, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)” means any and all person for whom a GAIA Cosmo Hotel Yogyakarta room is booked for.

Bookings

All bookings at GAIA Cosmo Hotel Yogyakarta are subject to these Terms.
At the time of your booking or check-in, we will take your debit or credit card details and you authorise the use of the card accordingly for any sum that you owe to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances. No booking shall be treated as confirmed until the details and/or full payment or deposit described in this paragraph have been provided to us.

Payment

We accept the following payment methods: credit cards (American Express, MasterCard, Visa), debit cards, and cash.

At the time of check-in, we will authorise the accommodation charges (room rate, tax, and service charge). You may also choose to leave a fixed amount of deposit to us in place of payment authorisation, whether it is through open-card or cash basis.

Cancellation Policy

Our cancellation policy varies depending on when the cancellation occurs. Cancellation and non-arrival charges apply after the relevant time lapses, and will be charged to the credit card supplied at the time of booking.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay or for any items that are missing when you leave GAIA Cosmo Hotel Yogyakarta.

Accessibility

Please contact us at 62 274 530 7777 if you have specific accommodation requirements or accessibility needs, or for availability of a certain type of room, and we will do our best to meet your request.

Privacy Policy

The privacy policy describes how we collect, use, share, store or otherwise process the information we hold about you. We will likely collect your information when you register on our site or fill out a form. When you order or register through our website, as appropriate, you may be asked to enter your name, e-mail address, mailing address or mobile phone number. You may, however, visit our site anonymously.

Any of the information we collect from you might be used to personalize your experience, to improve our website and offerings based on the information and feedback we receive from you, to improve our customer service, and to process transactions.

Your information, however, will not be exchanged, sold, transferred or given to any other company for any reason whatsoever without your consent, other than for the purpose of delivering the purchased products or service requested.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access them. We also offer the use of a secure server, where all supplied sensitive or credit card information is encrypted into our Payment Gateway Providers database, only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc) will not be stored in our servers. We do not sell, trade or otherwise transfer to outside parties your personal identifiable information. However, this does not include third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. We may also release your information when we believe the matter is appropriate to comply with the law, to enforce our site policies or to protect our rights, property rights or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Liability

GAIA Cosmo Hotel Yogyakarta accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force, inevitable accident, or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water or other utility service, plant machinery, computers, vehicles or any collapse of building structures.